How can we help?
Guides and answers for our apps. Choose yours below — and if you're still stuck, contact us.
WA Bridge
The Chrome extension that connects your personal WhatsApp to odoo: send WhatsApp messages from any record and save conversations to the right record.
apps.boum.it/wa-bridge ↗Install and set up
WA Bridge is installed from the Chrome Web Store. The button is on apps.boum.it/wa-bridge.
- Install the extensionAdd WA Bridge to Chrome, then click “Continue with Google” in the extension.
- Open WhatsApp WebGo to web.whatsapp.com and scan the QR code with your phone. Keep the tab open.
- Open a record in odooClick the green WhatsApp logo in the chatter, next to “Activities”.
Your free trial starts right away: 5 messages sent + 5 saved to odoo, no credit card.
What you need
- Chrome on a computer (Edge, Brave and Arc work too). Not available on mobile.
- An odoo account, version 18, 19 or 20 (odoo Online, odoo.sh or self-hosted), logged in in the same browser.
- WhatsApp on your phone — your personal WhatsApp is enough.
Use it with odoo
Send a WhatsApp from odoo
- Open any record (contact, opportunity, quotation, invoice, ticket, task, purchase…) and click the green WhatsApp logo in the chatter.
- The record's number is pre-filled. You can change it: the extension remembers it for that record, in your browser (never written to odoo).
- You see right away whether the number has WhatsApp.
- Type your message and add files from your computer or from the record's attachments.
- Each message sent is logged as an internal note in the chatter. No email is sent to the customer.
Save WhatsApp messages to odoo
- In WhatsApp Web, the badge on a chat shows the odoo records linked to that contact.
- Click a record, tick the messages to save (Shift + click selects a range), and confirm.
- They are saved as an internal note with author, date and time; photos, PDFs and voice notes are attached. Messages already saved are not duplicated.
- For a WhatsApp group or an unknown contact, link it to any odoo record with a search.
Sending limits
To protect your number, WA Bridge sends at a reasonable pace, up to 30 messages per hour. It is not made for bulk messaging.
The WhatsApp button doesn't appear?
- Check that you are signed in to the extension (“Continue with Google”).
- Check that you are logged into odoo in the same browser, on version 18, 19 or 20.
- Check that the web.whatsapp.com tab is open and connected.
- Still stuck? Contact us with your odoo address and a screenshot.
Subscription and account
- Subscribe: $3.90 per month or $29 per year (save 38%), paid securely with Stripe. Promo codes accepted.
- Manage or cancel: extension menu → “Manage my subscription”. No commitment.
- One subscription = one Google account = all its odoo databases and computers. Each user of your team has their own account.
- Language: English, French, Spanish or Arabic, in the extension menu.
- Delete your account and data: ask us through the contact page.
FAQ
Do I need WhatsApp Business?
No. Your personal WhatsApp is enough (the WhatsApp Business app works too). No Meta API.
Do I need to install anything in odoo?
No. Nothing on the server, no module.
Which odoo versions?
18, 19 and 20 — odoo Online, odoo.sh and self-hosted.
Do my messages go through your servers?
No. We only keep a counter (number of messages sent and saved per day), for the free trial and statistics. See the privacy policy.
Does my team see my messages?
Only the ones you send from odoo or choose to save, as internal notes, with odoo's usual access rights.
Does it work on mobile?
No. The extension runs in Chrome on a computer (WhatsApp Web).
Several users?
Each user has their own account and subscription (their own WhatsApp).
Could WhatsApp block my number?
The extension sends the way you would by hand, with pace limits. Don't use it for bulk messaging.
How do I cancel?
Extension menu → “Manage my subscription”.
Which languages?
English, French, Spanish and Arabic — choose in the extension menu.
AI Brain
A private memory for your company — projects, decisions, meeting notes, tasks and documents — that AI agents read before they work and update after.
apps.boum.it/ai-brain ↗How do I get AI Brain?
AI Brain is set up with your team by boum.it. Request a demo: we show you how it works, then build yours.
How do I open the private site?
Open the address you received and sign in with the email address you were invited with. If access is refused, ask the person who manages your AI Brain to invite that address.
Can I use it on my phone?
Yes. Open the private site on your phone and add it to your home screen (Safari: Share → Add to Home Screen): it opens like an app.
Where is my data?
In plain text files, in a private repository your company owns, with full version history. Passwords and API keys are stored encrypted, never in plain text.
An agent didn't update a project?
Check that the agent was working on the right project, then ask it to update the project page. If it keeps happening, tell us which project and what was missing.
Still stuck?
Tell us which app, what you were doing, and add a screenshot if you can. We respond within 24 hours.
Contact us